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Privacy Policy

PleasurePackages.ca
A Division of MH Pleasures Inc.

Effective Date: August 18, 2026

PleasurePackages.ca is owned and operated by MH Pleasures Inc., an Alberta corporation.

We respect the privacy of our customers and are committed to protecting personal information in accordance with applicable Canadian privacy laws, including Alberta’s Personal Information Protection Act (PIPA) and, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains what personal information we collect, why we collect it, how we use and disclose it, and the choices available to you.

1. Information We Collect

We may collect personal information when you visit our website, create an account, contact us, or place an order.

Personal Information

This may include:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Account information

  • Order history

  • Information you provide when contacting customer service

Account Information

If you create an account with PleasurePackages.ca, we may retain information such as:

  • Login credentials

  • Saved addresses

  • Order history

  • Account preferences

Passwords and login credentials are managed through our website platform and are not stored by us in readable plain-text form.

Automatically Collected Information

When you use our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referring pages

  • Website usage and performance information

We do not knowingly collect personal information from individuals under the age of 18. PleasurePackages.ca is intended for adults aged 18 and older.

2. How We Use Personal Information

We may use personal information for reasonable business purposes, including to:

  • Process and fulfill orders

  • Deliver products to customers

  • Manage customer accounts

  • Provide customer service

  • Send order confirmations and shipping updates

  • Process returns, refunds, or order-related inquiries

  • Maintain website functionality

  • Prevent fraud and unauthorized transactions

  • Protect the security of our website and customers

  • Maintain business, accounting, and tax records

  • Comply with legal and regulatory requirements

We do not sell or rent customer personal information.

We do not disclose personal information to third parties for their own unrelated marketing purposes.

3. Payment Processing

Payments are processed through third-party payment service providers.

PleasurePackages.ca does not store complete credit or debit card numbers on its own servers.

Payment processors may collect and process information necessary to authorize and complete your transaction. Their handling of payment information is governed by their own privacy and security practices.

4. Order Fulfillment, Drop Shipping & Service Providers

PleasurePackages.ca works with third-party suppliers, fulfillment providers, couriers, and other service providers to operate our business and fulfill customer orders.

Some products purchased through PleasurePackages.ca may be shipped directly to you by a third-party supplier or fulfillment partner rather than from our own location.

JAL Enterprises

PleasurePackages.ca currently uses JAL Enterprises as one of its product suppliers and third-party order fulfillment partners.

When an order is fulfilled or shipped through JAL Enterprises, we may provide information reasonably necessary to process and deliver that order.

This may include:

  • Customer name

  • Shipping address

  • Telephone number where required for delivery

  • Email address where required for shipping or delivery communication

  • Products ordered

  • Order and shipping information

This information is provided for purposes such as:

  • Processing the order

  • Preparing the shipment

  • Shipping and delivery

  • Tracking the shipment

  • Addressing fulfillment or delivery issues

JAL Enterprises does not receive your complete payment card information from PleasurePackages.ca for the purpose of fulfilling your order.

We may also use other service providers for functions such as:

  • Website hosting and e-commerce services

  • Payment processing

  • Shipping and courier services

  • Email communications

  • Customer support

  • Website analytics

  • Fraud prevention

  • Website and data security

We provide service providers only with information reasonably necessary for them to perform the services for which they are engaged.

MH Pleasures Inc. remains responsible for personal information under its control and takes reasonable steps to ensure that service providers handling personal information provide an appropriate level of protection.

5. Shipping & Discretion

We understand that discretion is especially important to our customers.

Orders are intended to be shipped using discreet external packaging that does not identify the nature of the products inside.

Some orders may be shipped directly by one of our suppliers or fulfillment partners. As a result, the sender name, return address, shipping label, or courier information appearing on the package may differ from PleasurePackages.ca.

Product descriptions are not intended to appear on the outside of the shipping package.

While we work with fulfillment partners that provide discreet shipping, specific carrier labels and shipping documentation may vary depending on the fulfillment provider and courier used.

6. Cookies & Website Technologies

PleasurePackages.ca uses cookies and similar technologies necessary to operate and improve the website.

Cookies may be used to:

  • Maintain login sessions

  • Remember account preferences

  • Preserve shopping cart contents

  • Enable secure checkout

  • Prevent fraud

  • Maintain website security

  • Measure website performance and functionality

Some third-party services used to operate the website may also place cookies or similar technologies in accordance with their own policies.

You can restrict or disable cookies through your browser settings. However, disabling certain cookies may prevent parts of the website, including account functions or checkout, from operating properly.

7. Marketing Communications

If you choose to subscribe to promotional emails or other marketing communications, we may use your contact information to send information about products, promotions, or updates from PleasurePackages.ca.

Where required by law, we will obtain appropriate consent before sending commercial electronic messages.

You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in the message or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending transactional communications that are necessary to complete or service an order, such as order confirmations, shipping notices, or responses to customer-service inquiries.

8. Disclosure Required by Law

We may disclose personal information where permitted or required by law, including where necessary to:

  • Comply with a legal obligation, court order, or lawful request

  • Investigate suspected fraud or unlawful activity

  • Protect our legal rights

  • Protect the safety or security of our customers, employees, business, or systems

  • Enforce our website terms or other agreements

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by law.

This may include retaining information to:

  • Fulfill transactions

  • Maintain customer accounts

  • Maintain accounting and tax records

  • Process returns or disputes

  • Prevent fraud

  • Comply with legal obligations

When personal information is no longer reasonably required, we may securely delete, destroy, or anonymize it in accordance with our retention practices.

10. Data Security

MH Pleasures Inc. uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

  • Unauthorized access

  • Unauthorized disclosure

  • Loss

  • Theft

  • Misuse

  • Alteration

Access to personal information is limited to individuals and service providers who reasonably require access for legitimate business purposes.

No method of online transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

11. Accessing or Correcting Your Information

Subject to applicable law, you may request access to personal information that MH Pleasures Inc. holds about you.

You may also request correction of personal information that you believe is inaccurate or incomplete.

We may need to verify your identity before responding to an access or correction request.

Certain information may need to be retained despite a deletion request where retention is required or permitted by law, including transaction, accounting, fraud-prevention, or legal records.

To make a privacy request, contact:

hello@pleasurepackages.ca

12. Third-Party Websites

PleasurePackages.ca may contain links to third-party websites.

We are not responsible for the privacy, security, content, or practices of websites operated by third parties.

We encourage you to review the privacy policies of any third-party websites you choose to visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, service providers, website functionality, or legal requirements.

When changes are made, the revised policy will be posted on this page and the Effective Date at the top of the policy will be updated.

Your continued use of PleasurePackages.ca following an update is subject to the revised Privacy Policy.

14. Contact Us

Questions, concerns, complaints, or requests relating to this Privacy Policy or our handling of personal information may be directed to:

MH Pleasures Inc.
PleasurePackages.ca
5975 103A Street NW
Edmonton, Alberta
T6H 2J7
Canada

Email: hello@pleasurepackages.ca
Phone: 780-203-7588

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