Frequently asked questions
We offer a wide range of adult products including vibrators, dildos, anal toys, lingerie, bondage gear, lubricants, and more. However, it's important to note that while we provide these products for your pleasure and enjoyment, we are not responsible for their use. It's essential to use adult toys responsibly and follow any safety guidelines provided with the products.
Unopened and Unused Items: We accept returns on unopened and unused items within [7] days of delivery. To be eligible for a return, the item must be in its original packaging and condition.
Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.
Hygiene and Safety: For hygiene and safety reasons, we cannot accept returns on opened or used adult toys. This policy is in place to ensure the health and well-being of all our customers.
Discretion: We understand the sensitive nature of our products and prioritize your privacy. When returning an item, please ensure it is packaged discreetly to maintain confidentiality.
Return Process: To initiate a return, please contact our customer support team at support@sextoysdelivery.ca with your order details and reason for return. We will provide you with further instructions.
Refunds: Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7] business days.
You can reach our customer support team via email at hello@sextoysdelivery.ca or through our contact form on the website. We strive to respond to all inquiries promptly.